WARRANTY INFORMATION

TOOL TACKLE LLC believes good customer relationships are part of the customer experience so we guarantee quality products backed by extended warranties other outlets can’t match. For more information on your product’s warranty, please see below. You must retain your receipt as proof of purchase for the use of warranty.

Each product has its own individual Warranty Information based on product condition and type. You will see a drop down next to the add to cart button. Just click the arrow and view the specified warranty for the individual product. Their are a wide range of warranties and offers for extended warranties. You can also choose to pay for a warranty for a product that might not offer a warranty. You may get a warranty but would love some warranty information about extending the warranty already offered on the product. Just choose from the drop down next to add cart button. 

Of course most products will offer warranties without any purchase for a warranty altogether. However, this is an exciting option that helps the customer feel more protected when they purchase merchandise. You have the option to purchase a warranty on top of whatever warranty is specified already. Some products do not offer warranties. For instance: Salvage assets usually are considered defective because of appearance, functionality or both. These items are sold for parts only and most times desired by those who like to tinker in the garage or by professional repair people looking for a specific part. So, salvage items may not offer a warranty but this may not always be the case. Other products may not offer a warranty either in some instances please read the description for product warranty information for each individual product you may be interested in. Please click on Terms and Condition for more information about warranties or shipping and returns. Or check out our product types by clicking the link below.

http://tooltackle.com/Terms and Conditions/

http://tooltackle.com/Our product Types/

 

 
 

Tool Tackle LLC (“we” and “us”) is the operator of (https://tooltackle.com) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

NOTE: ALL DIMESIONS & POUNDS ARE ROUNDED UP TO ACCOUNT FOR PACKING AND OTHER COSTS.

Note: Pictures used for item conditions are stock photos and may not represent the condition of the product. Please read the full description for product condition and read our product types to get a better understanding of products you may be interested in.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

3. Returns

3.1 Return Due To Change Of Mind

Tool Tackle LLC will happily accept returns due to change of mind as long as a request to return is received by us within 10 days of receipt of item and are returned to us in original packaging, unused and in resale condition. We understand buyers remorse and accidents happen. All refunds are at the sole discretion of Tool Tackle LLC. For those who purchase merchandise with a condition of salvage we do not offer any returns on these items. Please see “our product types” in footer on home page.

Return shipping will be paid at the customers expense and will be required to arrange their own shipping.  And a valid tracking number be sent via email to returns@tooltackle.com. Tool Tackle LLC is not responsible for damages or loss of parcel caused by courier(s). All returns & canceled transactions are subject to an inspection process by our fraud team to collaborate the integrity of transactions between sellers and buyers. We think this is a fair and balanced approach to internet sales unlike other platforms with policies that invite scammers and criminals into their platforms.  The fraud inspection process allows us to protect the buyer and the seller both from fraudulent activities and other attacks. In turn fraud inspection allows us to eliminate and block those attacks in the future.  Once returns are received and accepted, refunds will be processed to store credit or a refund of the cost of goods will be charged back to the customers card. Store credit or a refund to card is the choice of the customer. We will notify you once this has been completed through email. For Military address shipments please read 4.6.

(Tool Tackle LLC) will refund or deny with explanation and evidence, the value of the goods returned once inspected by fraud protection team. Buyers and Sellers can finally rest assure and trust that their being protected against false claims and theft.  

HOW TO RETURN AN ITEM:

1) Call Customer service during normal business hours: 9am to 4pm Eastern Standard Time

610-550-0678

2)Send an email to returns@tooltackle.com with detailed information concerning the returned item for processing.

3) Write the return order number (R.M.A) on the outside of parcel.

4) Adhere the return shipping label on parcel and drop off at courier of choice.

5) Send return to the address given to you by customer service via email

6) Send tracking number to returns@tooltackle.com (for warranty issues & returns send information to warranty@tooltackle.com)

7) Make sure you have received the return order number to be written on returned parcel before you return the merchandise or it will not be accepted.

Note: Warranty returns will be handled the same as stated in the steps above.

3.2 Warranty Returns

Tool Tackle LLC will happily honor any valid warranty claims, provided a claim is submitted within said warranty listed in description at time of purchase.

Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.

Upon return receipt of items for warranty claim, you can expect Tool Tackle LLC to process your warranty claim within 30 days.

Once warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in store credit

(c) a replacement item sent to you (if stock is available)

4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 – 7 days. 

Please note we are experiencing longer processing times than normal. Normally orders are sent out within 1 to 2 business days but we appreciate your patience and understanding if times go a bit longer. 

4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 – 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.


4.3 Dispatch Time

Orders are usually dispatched within 1 to 3 business days of payment of order. 

Our warehouse operates on Monday – Friday 9am to 4pm eastern time during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum. Holidays and weekends do not count as official business days. Any orders purchased after 11 am eastern time will be processed the following business day, unless it falls on a holiday or weekend outside of normal business hours. For instance if you order a product at 11:30 am Friday then the order will be considered for processing on Monday the first business day.

4.4 Change Of Delivery Address

For change of delivery address requests, we are unable to change the address at any time. So make sure you provide the correct address at checkout.

4.5 P.O. Box Shipping

Tool Tackle LLC will not ship to P.O. Boxes, APO Address or freight forwarders. We are unable to offer couriers services to these locations.

4.6 Military Address Shipping

.We are able to send to any address if allowable by its agents. This is buyers responsibility. Please make the calls to confirm merchandise can be sent to location because once the address is in checkout it can not be changed and a refund will not be processed in instances where its refused once sent.

4.7 Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock or refund the money for the out of stock item.

4.8 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

7. Duties & Taxes

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website

7.2 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Tool Tackle LLC encourage you to be aware of these potential costs before placing an order with us.

If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Tool Tackle LLC at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping & 20% restock fee once package arrives back to warehouse. The cost of the initial shipping will not be refunded.

8. Cancellations

If you change your mind before you have received your order, we are unable to cancel orders- please refer to our refund policy.A 20% restock fee will be applied to all cancelled & returned items.

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10. Customer service

For all customer service inquiries, please phone us at 610-550-0678

11. Fraudulent Claims

Although we trust our customers and understand most people are honest.  Tool Tackle LLC reserves the right to report any fraudulent claims on returns and warranties to local authorities. Although this is not a practice business like to handle it is unfortunately, in this day and age needed in some instances.

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