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Shipping & Return Policy
Tool Tackle LLC (“we” and “us”) is the operator of (Https://Tooltackle.Com) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
NOTE: ALL DIMESIONS & POUNDS ARE ROUNDED UP TO ACCOUNT FOR PACKING AND OTHER COSTS.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout for both domestic & international shipping. These cost vary depending on location and product size.
3.1 Return Due To Change Of Mind
Tool Tackle LLC expedites the return process for vendors if an escaladed dispute ensues. Email us at the appropriate email with your correspondences to start the process. You can also call us at 610-550-0678 between the hours of 9am and 5pm EST to start the process. Tool Tackle will notify the vendor about the request and we will notify you and give you instructions on next steps in the process. If vendor disputes the return request we will initiate the Integrity Inspection Team process to expedite the Return Merchandise Authorization request. You can see those steps below.
ALL RETURN REQUESTS MUST BE MADE WITHIN 30 Days of delivery to customer address or you forfeit the opportunity for a RMA (Return Merchandise Authorization). Auction items have a 7 day return policy and will follow the instructions here in. If a request is not made within these terms then the option to return merchandise is forfeited by customer. Also, note all merchandise with a condition of salavage is as is no returns accepted.
Return shipping will be paid at the customers expense and will be required to arrange their own shipping. And a valid tracking number be sent to appropriate email listed below with all the return information. Tool Tackle LLC is not responsible for damages or loss of parcel caused by courier(s)(Please read #6 Parcels Damaged in transit.). All return transactions may be subject to an inspection process by our Integrity Inspection Team (IIT) if buyer or seller so choose to employ this option because for any dispute. This helps collaborate the integrity of transactions between sellers and buyers. We think this is a fair and balanced approach to internet sales unlike other platforms with policies that unintentionally invite scammers and criminals into their platforms. The integrity inspection process allows us to protect the buyer and the seller both from fraudulent activities and other attacks. In turn Integrity inspection allows us to eliminate and block those attacks in the future. If vendor and seller agree to the return then the (IIT) option will not need to be employed for the transaction.
In a case where the Integrity Inspection Team (IIT) is not needed. Once returns are received and accepted, refunds will be processed for refund of the cost of goods. It will be charged back to the customers card. We will notify you once this has been completed through email. For Military address shipments please read 4.6.
HOW (IIT) WORKS
This is an option available only when a seller and buyer can not come to an agreement on a return merchandise authorization. Sellers are welcome to honor a return request and opt out of the Integrity Inspection Team option. However, if seller and buyer can not come to an agreement on a (RMA) Return Merchandise Authorization the parties will need to follow the steps below. The Integrity Inspection Team is a mandatory next step for unresolved Return Merchandise Authorization. The seller and the buyer must not circumvent this protection in any way as agreed in Terms And Conditions. It is meant to protect buyer & sellers and our platform. If you can not agree: please leave the website immediatley; (IIT) is mandatory and the steps below must be applied for the return (RMA) process.
Integrity Inspection Team Option & how it works:
1) Seller and buyer can not come to an agreement on a return request
2) Buyer sends Merchandise to (IIT) for the Integrity Inspection audit process
3) Funds will be put on hold until the process is expedited
4) Buyer & Seller will send all details about there claim with any evidence they deem applicable to IIT
5) The (IIT) Integrity Inspection Team will use all information from both parties to make a final decision
6) Tool Tackle will send back all returns using the cheapest shipping method available unless otherwise requested by the buyer or seller
If the buyers claim is justified:
The buyer will receive a full refund of total amount paid for product plus original shipping cost if any
Return shipping to IIT is paid by the buyer
A prepaid label with the specified weight and dimentions will need to be sent to Tool Tackle within 30days of IIT RMA decision. If seller does not send the prepaid label within 30days then the merchandise is forfeited to Tool Tackle LLC as new owners to dispose of as they wish.
*An email with the merchandise weight and dimentions will be sent in the IIT dision by email
If the sellers claim is justified:
Seller will receive all the money on hold for the purchased product
A prepaid label with the specified weights and dimentions will need to be sent to Tool Tackle within 30days of IIT RMA decision. If buyer does not send the prepaid label within 30days then the merchandise is forfeited to Tool Tackle LLC as new owner to dispose of as they wish.
*An email with the merchandise weight and dimentions will be sent in the IIT disicion by email
Important: If an appropriate prepaid return shipping label with product information is not sent to [email protected] within 30 days of Integrity Inspection Team decision sent via email on file to both buyer and vendor then the customer(s) will forfeit the merchandise and Tool Tackle LLC will take possesion as new owners and dispose of merchandise any way they deem appropriate.
Note: Send prepaid shipping labels to [email protected]
Note: For regular return options outside of the (IIT) option follow the steps below.
HOW TO RETURN AN ITEM:
1) Contact the Vendor you purchased from with purchase number through Get Support first with all Return authorization requests. If there is an issue follow the next steps below.
2)Call Customer service during normal business hours if needed: Mon-Fri 9am to 5pm Eastern Standard Time
3)Send an email to [email protected] with detailed information concerning the returned item for processing.
4) Write the return merchant authorization (R.M.A.) on the outside of parcel. Buyer pays return shipping.
5) Adhere the return shipping label on parcel and drop off at courier of choice.
6) Send return to the address given to you by customer service via email
7) Send tracking number to [email protected] (for warranty issues send information to [email protected])
8) Make sure you have received the return order number to be written on returned parcel before you return the merchandise or it will not be accepted.
Note: Warranty returns will be handled the same as stated in the steps 1-8 above. Regular return processes shall use the [email protected] only. For warranty returns use the [email protected] email only. If correspondences are not sent to appropriate listed emails they will not be expidited and Tool Tackle LLC will be held harmless.
3.2 Warranty Returns
Tool Tackle LLC will happily honor any valid warranty claims, provided a claim is submitted within said warranty listed in description at time of purchase. Proof of reciept is required for all warranty returns.
Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect Tool Tackle LLC to process your warranty claim within 30 days.
Once warranty claim is confirmed, you will receive:
(a) refund to your payment method
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 – 7 days. Unless a quicker option is available at purchase.
In a case where items shipped are coming from a warehouse or distribution center located outside the lower 48 U.S. shipping times will be longer in those cases. Anytime you make a purchase you can check your tracking number once its been uploaded for a more accurate delivery time.
Vendor will upload a tracking number for all purchases so check your tracking number for more accurate delivery times. Tracking numbers can take a few days to upload we appreciate your patience.
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 – 22 days. This varies greatly depending on the courier and location. We are able to offer a more specific estimate when tracking is uploaded.
4.3 Dispatch Time
Orders are usually dispatched within 1 to 3 business days of payment of order.
Our Office operates Monday – Friday 9am to 4pm EST during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum. Holidays and weekends do not count as official business days. Any orders purchased after 11 am EST will be processed the following business day, unless it falls on a holiday or weekend outside of normal business hours. For instance if you order a product at 11:30 am Friday then the order will be considered for processing on Monday the first business day.
4.4 Change Of Delivery Address
For change of delivery address requests, we are unable to change the address at any time. So make sure you provide the correct address at checkout.
4.5 P.O. Box Shipping
Tool Tackle LLC will not ship to P.O. Boxes, APO Address or freight forwarders. We are unable to offer couriers services to these locations.
4.6 Military Address Shipping
.We are able to send to any address if allowable by its agents. This is buyers responsibility. Please make the calls to confirm merchandise can be sent to location because once the address is in checkout it can not be changed and a refund will not be processed in instances where its refused once sent.
4.7 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock or refund the money for the out of stock item.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Tool Tackle LLC encourage you to be aware of these potential costs before placing an order with us. The duties and taxes are listed in the international checkout option. If you do not see them listed at checkout or customs requires you pay more to recieve merchandise you are required to pay:
If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Tool Tackle LLC at the customers expense and no refunds will be issued.
If you change your mind before you have received your order, we are unable to cancel orders. So you will be required to send the purchased merchandise back to seller and pay the return shipping.
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service
For all customer service inquiries, please phone us at 610-550-0678
11. Fraudulent Claims
Although we trust our customers and vendors and understand most people are honest. Tool Tackle LLC reserves the right to report any fraudulent claims on returns and warranties to local authorities. Fraudulent claims are considered theft by deception. Although this is not a practice businesses like to handle it is unfortunately, in this day and age needed in some instances. We want to protect you as a buyer and as a seller.
*We will gladly accept a return for change of mind (for unopened, unused, resalable condition returns only)
*We will gladly accept returns for items that are broken or not functioning properly.
*We will gladly accept a return for any not as described purchases.
*Warranties do not cover neglect, normal ware, change of mind, or damage do to improper use or unusual conditions. (ex: drop of a building or run product over ect….)
*Warranties only cover defective parts
*In a case where labels, model numbers, parts numbers have been defamed or removed or a part swaped we will not honor a warranty or return